Privacy Policy
This Privacy Policy describes how we collect, use, store, protect, share, and manage personal information and non-personal data collected from visitors, browsers, registered users, and customers accessing our website. This policy applies to all interactions with our website, including browsing product pages, submitting contact inquiries, subscribing to email communications, placing orders, submitting return requests, filing damage claims, and engaging with all website features. By accessing and using our website, you acknowledge that you have read, understood, and consent to the data practices outlined in this Privacy Policy. If you do not agree with the practices described here, you must stop using our website immediately. This policy works alongside our Terms Of Use, and all definitions and rules within the Terms Of Use apply to this Privacy Policy. This Privacy Policy also addresses privacy rights for California residents in compliance with the California Consumer Privacy Act and related California privacy regulations. We take customer data privacy seriously, and we design our data handling processes to protect your personal information from unauthorized access, misuse, or disclosure.
We collect information that you voluntarily provide to us, and we also collect certain non-personal information automatically as you browse our website. The personal information you may provide includes your full name, email address, phone number, billing address, shipping address, payment details, order history, and any messages, photos, or information you submit to our customer service team via our contact page. We collect this information only when you choose to share it, such as during checkout, when signing up for email newsletters, when submitting a support inquiry, when filing a return or damage claim, or when signing up for our community updates. You may choose not to provide certain personal information, but withholding required information may prevent you from completing checkout, submitting support requests, or receiving order updates.
Automatically collected non-personal information may include your device type, operating system, browser type, browser language, IP address, referring website URL, pages visited on our site, time spent on each page, click activity, website navigation path, screen resolution, and general browsing behavior. This anonymous data helps us analyze website performance, identify technical issues, understand visitor preferences, optimize page layout, improve product presentation, refine image quality on product pages, and enhance the overall shopping experience on our site. We may use cookies and similar tracking technologies to gather this non-personal browsing data, and our Cookie Policy contains additional details on these tools and how you can manage cookie preferences in your browser.
We use collected information for legitimate business purposes. We use your personal information to process, verify, fulfill, package, and ship your orders. We use your contact details to send order confirmations, shipping notifications, tracking updates, delivery alerts, and respond to your customer service inquiries. We use your information to process return and refund requests, verify your identity for support requests, detect fraudulent orders, prevent unauthorized transactions, combat credit card fraud, and comply with applicable legal and regulatory requirements. Where you have opted in to receive marketing communications, we may send you promotional emails, new collection announcements, home comfort inspiration, fabric care tips, discount offers, and updates about our giving program. You can unsubscribe from marketing emails at any time using the unsubscribe link located at the bottom of our marketing emails. We will not send you marketing messages if you choose to opt out.
We do not sell, rent, lease, or trade your personal identifiable information to third parties for independent marketing purposes without your explicit written consent. We may share your personal information with carefully selected trusted third-party service providers who perform essential business functions on our behalf. These service providers include payment processors, international shipping carriers, email delivery platforms, cloud hosting providers, fraud detection services, customer support technology vendors, photo storage services for claim images, and website analytics providers. All these third parties are contractually required to protect your personal data, use it only for the specific services they provide to us, and not reuse your information for their own unrelated purposes. Our third-party partners are not permitted to sell or share your personal data with other organizations.
We may disclose your personal information when required by law, court order, legal subpoena, or official government request. We may also disclose your information when we believe disclosure is reasonably necessary to protect our legal rights, protect the safety of our customers, staff, or members of the public, investigate suspected fraud, respond to claims brought against our business, or enforce our website policies. We reserve the right to transfer customer information in the event of a business merger, acquisition, asset sale, or reorganization. Any such transfer of data will remain subject to the commitments laid out in this Privacy Policy.
We maintain a set of administrative, technical, and physical security safeguards designed to protect your personal information against unauthorized access, unauthorized use, accidental alteration, data loss, and unauthorized disclosure. We use secure encrypted connections for checkout and data transmission. However, no method of data transmission over the internet or electronic data storage can be guaranteed to be one hundred percent secure. We cannot promise absolute security of your data, and you acknowledge that you share your information at your own risk. We will notify you in accordance with applicable law if we become aware of a security breach affecting your personal data.
You hold certain rights related to your personal information under applicable data protection laws. These rights may include the right to request access to the personal data we hold about you, the right to request correction of inaccurate information, the right to request deletion of your personal data, the right to restrict certain processing activities, and the right to request data portability. California residents have specific rights under the California Consumer Privacy Act. California residents may request disclosure of what personal data we collect, how we use and share that data. California residents also have the right to request deletion of your personal information, subject to certain exceptions. You may opt out of the sale of your personal data, and we do not sell your personal information to third parties for monetary value. To exercise these rights, submit your request through our contact page. We will verify your identity before processing your request to protect your personal information from unauthorized access. We will respond to valid requests within the timeframe required by applicable law.
We retain your personal information only for as long as necessary to complete the purpose for which the data was collected. For order related data, we keep records to fulfill orders, handle after-sales support, manage returns and refunds, maintain accounting records, resolve customer disputes, and meet legal record retention requirements. Once data is no longer needed, we securely delete or anonymize the information. We retain marketing email subscriber data until you unsubscribe from our communications. After unsubscribing, we keep a minimal record to ensure we do not send further marketing emails to your address.
Our website uses cookies and similar tracking technologies. Necessary cookies are required to operate core website functions such as maintaining shopping cart contents, handling checkout, and storing your session information. Analytics cookies collect anonymous browsing data to help us improve our website. Marketing cookies help us deliver relevant advertising and measure campaign performance. You can adjust your browser settings to block cookies, alert you when cookies are placed, or delete stored cookies. Disabling necessary cookies may break core website functions and prevent you from completing checkout successfully. Third party analytics and advertising partners may also place cookies, and their data practices are governed by their own privacy policies.
We do not knowingly collect personal identifiable information from children under the age of sixteen. If we learn that we have collected personal data from a child under sixteen without parental consent, we will take prompt steps to delete that information from our systems. If you believe we have collected information from a child, please contact us through our contact page.
Our website may contain hyperlinks to external third-party websites, such as payment processor portals, carrier tracking websites, or informational resources. These external links are provided only for your convenience. We do not control the content, privacy practices, security standards or terms of service of any external websites. Inclusion of an external hyperlink on our site does not mean we endorse, approve, or take responsibility for that third-party website. When you click an external link and leave our website, your browsing activity is governed by the privacy policy and terms of use of the new site, not our Privacy Policy. We encourage you to review the privacy policy of any third-party website before submitting personal information.
We reserve the right to revise and update this Privacy Policy at any time. When changes are made, we will post the updated policy on this page. Your continued use of our website after the updated policy is published constitutes your acceptance of the revised Privacy Policy. If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us through our contact page.