Refund Policy

This Refund Policy defines all rules, requirements, eligibility standards, procedures, timelines, obligations, limitations, and resolution pathways related to product returns, refunds, and exchanges for all merchandise purchased on our website. By placing any order on our website, you confirm that you have read, fully understood, and agree to comply with all terms within this Refund Policy, together with our Terms Of Use, Privacy Policy, Shipping Policy, Customer Service Policy, and Terms Of Purchase. All of these documents work together to form the full agreement governing your purchase and any return or refund requests you may submit. This policy applies to every customer and every purchase made on our website, including discounted items bought during site-wide sales, promotional events, clearance items, gift purchases, and pet collection products. We advise all customers to read this policy thoroughly before completing an order, so you fully understand return eligibility requirements, how to submit a return request, product inspection standards, refund processing timelines, and responsibility for return shipping costs. Any questions about returns, refunds, eligibility, or procedures must be submitted to our customer service team via our contact page.

Our core goal is for you to feel satisfied and confident with every home comfort product you purchase from us. We take great pride in the softness, quality, and craftsmanship of our blankets, throws, pillows, pet goods, and home accessories, and we hope every customer loves their purchase. However, we understand that shopping for soft home textiles online means you cannot touch and feel the fabric before ordering. If for any reason you are not satisfied with your order, you may submit a return request within 60 calendar days from the date your package is marked delivered by the shipping carrier. This 60-day return window starts on the exact day your package is marked delivered. All return requests must be initiated within this period; requests submitted after the 60-day window will not be accepted for refund or exchange, regardless of the reason for your request. We will not make exceptions to this timeline unless your item arrived damaged, defective, or incorrectly shipped, and you notified us promptly after delivery.

To qualify for return approval, returned items must remain unused, unwashed, unsoiled, free of stains, pet hair, odors, and in the original condition you received them. All original factory packaging, protective wrapping, labels, tags, inserts, and accessories must be intact and included with the returned product. Any removed tags, washed fabric, stains, tears, animal hair, smoke odors, or signs of heavy use will disqualify the product from a refund. Clearance items, final sale products, and specially customized items are not eligible for return unless the product arrives damaged, defective, or incorrect. We reserve the right to reject returns that do not meet these condition requirements once our quality team inspects the returned goods upon receipt. Blankets and textiles are subject to careful inspection because use, washing, or exposure to pets permanently alters fabric condition, and we cannot resell items that have been used or soiled.

Before sending any product back to us, you must contact our customer service team through our contact page to obtain official return authorization. Return authorization is mandatory for all returns. When submitting your return request, provide your order number, the specific product or products you wish to return, and a clear explanation of your reason for return. If your return is due to damaged, defective, or wrong items, include clear photographs documenting the issue with the product and packaging. Our team will review your request and provide you with official return instructions, including the valid return shipping address and any additional requirements for sending back your items. You may not send products back without prior return authorization. Unauthorized returns sent to our facility without prior approval will not be processed, and the package may be returned to you at your own expense. We strongly discourage customers from sending return packages before receiving return authorization from our support team.

Once we receive your returned package at our facility, our quality inspection team will carefully examine the items to verify whether they meet our return eligibility criteria. The inspection process includes checking product condition, fabric cleanliness, packaging integrity, attached tags and labels, and completeness of all original components. After inspection finishes and your return is approved, we will process your refund within 5 to 10 business days. The refund will be issued to the original payment method you used during checkout. Please understand that after we issue the refund, your bank, credit card provider, or payment processor may require additional time to post the funds to your account. This delay is outside our control, and different financial institutions have varying internal processing timelines. We are not responsible for bank processing delays after we initiate your refund.

If you receive a damaged, defective, or incorrect item, contact our customer service team immediately through our contact page and attach clear photos showing the problem with the product and packaging. We will review your claim and supporting evidence. When the damage, defect, or wrong shipment is our responsibility, we will cover the cost of return shipping for the item. We will work with you to select the best resolution, which may include a full refund, partial refund, replacement product, or other appropriate solution based on your preference and our assessment of the situation. Defective product claims must be supported by photo evidence showing the manufacturing defect, such as broken stitching, fabric tears, shedding defects, misprinted patterns, or other factory flaws present at the time of delivery.

For returns initiated for personal preference reasons where the product arrives undamaged, correct, and in good condition, the return shipping cost is your responsibility. Personal preference returns include cases where you decide the fabric softness is not what you expected, the color does not match your home decor, the size is not suitable, or you simply change your mind after receiving the product. We strongly recommend using a trackable shipping service and retaining proof of postage and tracking numbers for your return shipment. We cannot be held responsible for return packages that become lost, stolen, or damaged while in transit back to our facility. Without tracking proof, we cannot confirm receipt of your returned item and cannot process your refund. You are responsible for ensuring the return package reaches our facility safely.

Products that have been washed, stained, torn, heavily used, damaged due to improper storage, misuse, neglect, pet damage, or accidental damage caused by you are not eligible for refund, unless the product had manufacturing defects present at the time of delivery. We reserve the right to refuse returns or deduct partial refund amounts for returned goods that arrive in reduced condition due to customer handling. We will document all inspection results for returned merchandise, including photos of items that fail inspection, and we will share this documentation with you if your return request is rejected.

We do not automatically offer exchanges. If you wish to exchange your item for a different product, different size, color, or variant, you will need to submit a return request for your current item. Once your return is received, inspected and approved, we will process your refund. You may then place a new order for the replacement product on our website. Product availability for new orders is subject to stock status at the time you place your new purchase. We cannot reserve replacement inventory for you while your return is in transit.

We reserve the right to update, amend, or revise this Refund Policy at any time. Updated terms will be published on this page of our website. Your continued use of our website and placing orders after policy updates are posted means you accept the revised Refund Policy. If you have any questions about returns, eligibility requirements, inspection rules, refund timelines, or how to start a return request, please reach out to our customer service team through our contact page.