Shipping Policy

This Shipping Policy establishes all binding terms, conditions, procedures, responsibilities, limitations, and guidelines governing the processing, packaging, shipment, transit, delivery, tracking, and receipt of all orders placed through our website. When you complete the checkout process, submit payment, and place an order on our website, you acknowledge that you have fully read, carefully reviewed, completely understood, and expressly agree to abide by every provision contained within this Shipping Policy, in conjunction with our Terms Of Use, Privacy Policy, Refund Policy, Customer Service Policy, and Terms Of Purchase. All of these documents together form the full contractual agreement between you and our business for every transaction on our site. This Shipping Policy applies uniformly to every visitor, shopper, and customer, regardless of order value, product category, shipping destination, geographic region, device used to place the order, or promotional discount applied to your purchase. We strongly recommend all customers read this Shipping Policy thoroughly before submitting any order, so you fully understand our processing timelines, delivery estimates, customs coverage, address requirements, package tracking rules, carrier responsibilities, and our respective liabilities for shipments. Any questions about shipping, delivery, customs, tracking, or order processing must be directed to our customer service team via our contact page.

We provide worldwide free shipping on every order placed through our website, without any minimum order value requirement. This worldwide free shipping benefit applies to all of our product lines, including our signature blankets, weighted blankets, throw pillows, pet blankets, pet beds, candles, accessories, gift bags, gift cards, and all other home comfort merchandise available in our store. There are no shipping charges added to your order total during checkout. Beyond fully covering all base shipping costs for your package, we also bear full responsibility for all associated import duties, tariffs, customs taxes, brokerage fees, and any other administrative charges that may be levied by customs authorities in your destination country. You will not encounter any surprise customs fees, import taxes, or additional delivery surcharges when your package arrives at your address. The final price displayed to you at checkout is the total amount you pay for your selected products. There will be no hidden fees added after you complete your purchase. This worldwide free shipping and customs coverage offer remains active for all orders placed on our website, though we reserve the right to review, adjust, modify, or discontinue this shipping promotion in the future. Any changes to our shipping benefits will be published on this Shipping Policy page on our website. Any revisions will not apply retroactively to orders that were already confirmed and fully paid for before the updated policy was posted.

Once we receive your completed order and successful payment authorization from your payment provider, your order will enter our standard processing phase. Our standard order processing window is 1 to 3 business days. Business days are defined as Monday through Friday, and business days exclude all recognized public holidays. Order processing consists of multiple sequential steps. Our team first verifies your submitted order details, cross checks your billing and shipping information, confirms your payment has been fully authorized, picks your ordered products from our inventory storage, inspects each item to confirm quality, checks for any manufacturing defects, carefully packages your merchandise with protective wrapping materials, generates all required shipping labels and customs documentation, and finally hands your sealed package over to our selected international shipping carrier. Processing time does not include the transit time your package spends traveling from our facility to your delivery address. Any orders submitted on weekends or public holidays will not begin processing until the next available business day. We do not guarantee same-day processing for any order, even if payment is authorized early in the business day. During high-volume promotional periods, site-wide sales, holiday shopping seasons, or when we experience an unexpected surge in order volume, processing times may occasionally extend slightly beyond our standard 1 to 3 business day window. If your order will face a meaningful processing delay, our team will attempt to notify you through the email address provided during checkout. We work diligently to process every order as quickly as possible during these busy periods.

After your package has been fully processed, packaged, and handed over to our shipping carrier, the standard estimated transit and delivery time is 6 to 12 business days. This delivery estimate is a projected timeline only, and it is not a guaranteed delivery date. Actual delivery time may fluctuate for a wide range of reasons outside of our direct control. Common factors that can extend delivery timelines include extended customs inspection procedures in your destination country, carrier operational backlogs, sorting facility delays, local delivery route disruptions, severe weather events, public holidays in your destination region, temporary transportation disruptions, carrier staffing shortages, and unexpected capacity issues at shipping hubs. We cannot be held liable for delivery delays caused by these external circumstances. We will make all reasonable efforts to assist you with tracking updates when delays occur, but we have no authority to force shipping carriers or customs authorities to accelerate shipment handling or inspection processes. If your package appears stalled in transit, you may contact our customer service team through our contact page, and our team will open an inquiry with the shipping carrier to locate your package and obtain updated status information. We will relay any updates we receive from the carrier back to you promptly.

You are fully and solely responsible for entering complete, accurate, valid shipping address information during the checkout process. You must carefully verify every component of your shipping address before submitting your order, including the street name and number, apartment, unit or suite identifier, city, state or regional administrative division, postal or zip code, and country. Incomplete, misspelled, outdated, or incorrect address information can lead to delivery delays, misdelivery of your package, or the package being returned back to our warehouse. If a package is returned to us due to address information provided incorrectly by you, you will be responsible for any additional shipping fees required for resending the package to your corrected address. We strongly recommend double checking your shipping address before finalizing your payment. If you notice an address mistake immediately after placing your order, contact our customer service team through our contact page as quickly as possible. We can attempt to update your shipping address only if your order has not yet entered the shipping process and has not been handed over to the carrier. Once the package has been dispatched and scanned by the shipping carrier, address changes may no longer be possible.

Once your package is dispatched from our facility, tracking information will become available as soon as the shipping carrier completes their first scan of your shipment. We will share your unique tracking number with you so you can monitor your package’s journey to your delivery address. Tracking updates are controlled entirely by the shipping carrier, and there may be gaps between scan events, especially during international transit or customs processing periods. It is normal for tracking status to remain unchanged for multiple business days while the package travels between international sorting hubs or while held for customs review. If tracking stops updating for an extended period, or if your package does not arrive within the estimated delivery window, please contact our customer service team through our contact page and provide your order number. Our team will open an investigation ticket with the shipping carrier to locate your package.

When your package arrives, please inspect the exterior packaging immediately upon receipt. If your package arrives with visible damage, tears, dents, broken seals, punctures, or other signs of rough handling during transit, please retain all original packaging materials and take clear photographs of the damaged outer packaging and all items inside the package. Contact our customer service team through our contact page promptly to report the damage. We will review your photos and supporting information to determine the appropriate resolution for your claim, which may include replacement of damaged items, partial refund, or full refund based on the situation. We reserve the right to require photo evidence for all damage claims. Claims for damaged packages must be submitted within a reasonable timeframe after package delivery.

We reserve the right to select the shipping carrier and shipping service level for each order. We work with multiple trusted international carriers and will choose the most suitable carrier for your destination country. While we offer worldwide free shipping to most countries and regions, a small number of remote, restricted, sanctioned, or hard to reach locations may have shipping limitations. If we cannot ship to your submitted address, we will notify you before processing your order, and you may cancel your order for a full refund. We are not able to ship to locations restricted by international trade rules, sanctions, or local import regulations. It is your responsibility to confirm that importing our home textile products is permitted under the laws and regulations of your destination country before placing your order. We are not responsible if local laws prohibit receipt of your package.

Risk of loss, damage, theft, or destruction for your purchased items transfers to you at the moment the shipping carrier completes delivery to your provided shipping address. After delivery, we are not responsible for stolen packages, packages left unattended at your doorstep, packages taken from mailrooms, or packages misdelivered due to errors by the local delivery driver. If tracking shows the package was marked delivered but you have not received it, please check with neighbors, building management, mail room staff, or local postal outlet first. Then contact our support team through our contact page so we can work with the carrier to investigate the missing delivery.

We reserve the right to modify, update, amend, or revise this Shipping Policy at any time. Any changes will be posted on this page of our website. The updated policy will apply to all orders placed after the revision is published. Your continued use of our website and placing orders after policy updates are posted constitutes your acceptance of the revised Shipping Policy. If you have any questions about shipping, processing times, tracking, customs coverage, eligible delivery destinations, package delivery concerns, or anything covered within this Shipping Policy, please contact us through our contact page.